Retention and Growth Manager

Há 4 dias


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

**About the Role:**

We are seeking a results-driven Retention and Growth Manager to join our dynamic and customer-focused team. As a key member of our customer success team, you will be responsible for managing the subscription renewal process for an assigned portfolio of customers.

This is an exciting opportunity to play a crucial role in maintaining and expanding customer relationships in a fast-paced, high-growth environment.

Key Responsibilities:
  1. Customer Retention Strategy: Develop and execute strategies to retain customers, ensuring high retention rates and maximizing contract value.
  2. Cross-Functional Collaboration: Partner with internal teams, including Customer Success, Sales, and Operations, to drive customer adoption and mitigate churn risks.
  3. Contract Negotiation: Develop and execute negotiation strategies to maximize contract value while strengthening customer relationships.
  4. Customer Data Management: Maintain accurate customer and renewal data in Salesforce, tracking renewal pipeline, forecasts, and key customer contacts.

**Requirements and Qualifications:

  • 2+ years of experience in renewals, account management, customer success, inside sales, or a similar role.
  • Strong interpersonal and communication skills (written and verbal), with the ability to engage effectively via phone, email, and web meetings.
  • Self-motivated and proactive, with the ability to work both independently and as part of a team.
  • Experience managing customer relationships and executing strategies to increase retention and revenue.


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