Subscription Retention Expert

Há 3 dias


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

We are revolutionizing how critical work gets done through our Operations Cloud. As a Portfolio Growth Manager at PAGERDUTY, you will play a key role in maintaining and expanding customer relationships in a fast-paced environment. Your primary responsibility will be to manage the subscription renewal process for an assigned portfolio of customers.

About the Role

This is an exciting opportunity for a motivated and results-driven professional with experience in renewals, account management, or customer success. You will collaborate closely with internal teams to drive customer adoption and mitigate churn risks.

Responsibilities
  • Manage the subscription renewal process for assigned customers, ensuring contract retention and customer satisfaction.
  • Develop and execute negotiation strategies to maximize contract value while strengthening customer relationships.
  • Collaborate with Customer Success Managers to execute success strategies that drive software adoption and business value.
  • Identify and mitigate potential risks to ensure customer retention.


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