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Subscription Retention Specialist

2 semanas atrás

Lisboa, Lisboa, Portugal Pagerduty, Inc. Tempo inteiro

Job Overview:

We are seeking a skilled Subscription Retention Specialist to join our dynamic team at PagerDuty, Inc. In this critical role, you will be responsible for managing the subscription renewal process for an assigned portfolio of customers, ensuring high retention rates and maximizing contract value.

About the Position:

As a key member of our operations team, you will collaborate closely with internal teams, including Customer Success, Sales, and Operations, to drive customer adoption and mitigate churn risks. You will also develop and execute negotiation strategies to maximize contract value while strengthening customer relationships.

Responsibilities:

  • Manage the subscription renewal process for assigned customers, ensuring contract retention and customer satisfaction
  • Collaborate with Customer Success Managers to execute success strategies that drive software adoption and business value
  • Develop and execute negotiation strategies to maximize contract value while strengthening customer relationships
  • Collaborate across multiple teams, including Sales Operations, Account Executives, Legal, and Engineering, to ensure smooth renewal execution
  • Maintain accurate customer and renewal data in Salesforce, tracking renewal pipeline, forecasts, and key customer contacts

Requirements:

  • 2+ years of experience in renewals, account management, customer success, inside sales, or a similar role
  • Strong interpersonal and communication skills (written and verbal), with the ability to engage effectively via phone, email, and web meetings
  • Self-motivated and proactive, with the ability to work both independently and as part of a team
  • Experience managing customer relationships and executing strategies to increase retention and revenue
  • Ability to identify risks and work collaboratively on mitigation strategies to ensure customer retention

About PagerDuty:

PagerDuty, Inc. is a global leader in digital operations management, empowering teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

What We Offer:

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Generous paid vacation time
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
  • Company equity*ESPP (Employee Stock Purchase Program)*Retirement or pension plan*Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*Hibernation Duty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge