Customer Retention Specialist
Há 3 dias
PagerDuty empowers teams to drive business forward through our Operations Cloud. As a Customer Retention Specialist, you will play a key role in maintaining and expanding customer relationships in a fast-paced, high-growth environment.
You will be responsible for managing the subscription renewal process for assigned customers, ensuring high retention rates and maximizing contract value. This requires strong collaboration with internal teams, including Customer Success, Sales, and Operations.
The ideal candidate is a proactive, organized, and results-driven professional with experience in renewals, account management, or customer success. You will own the subscription renewal process for assigned customers, ensuring contract retention and customer satisfaction.
Key Responsibilities:
- Own the subscription renewal process for assigned customers, ensuring contract retention and customer satisfaction
- Partner with Customer Success Managers to execute success strategies that drive software adoption and business value
- Develop and execute negotiation strategies to maximize contract value while strengthening customer relationships
Qualifications:
- 2+ years of experience in renewals, account management, customer success, inside sales, or a similar role
- Strong interpersonal and communication skills (written and verbal), with the ability to engage effectively via phone, email, and web meetings
- Self-motivated and proactive, with the ability to work both independently and as part of a team
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