Customer Retention Specialist

Há 3 dias


Lisboa, Lisboa, Portugal Pagerduty Tempo inteiro

PagerDuty empowers teams to drive business forward through our Operations Cloud. As a Customer Retention Specialist, you will play a key role in maintaining and expanding customer relationships in a fast-paced, high-growth environment.

You will be responsible for managing the subscription renewal process for assigned customers, ensuring high retention rates and maximizing contract value. This requires strong collaboration with internal teams, including Customer Success, Sales, and Operations.

The ideal candidate is a proactive, organized, and results-driven professional with experience in renewals, account management, or customer success. You will own the subscription renewal process for assigned customers, ensuring contract retention and customer satisfaction.

Key Responsibilities:

  • Own the subscription renewal process for assigned customers, ensuring contract retention and customer satisfaction
  • Partner with Customer Success Managers to execute success strategies that drive software adoption and business value
  • Develop and execute negotiation strategies to maximize contract value while strengthening customer relationships

Qualifications:

  • 2+ years of experience in renewals, account management, customer success, inside sales, or a similar role
  • Strong interpersonal and communication skills (written and verbal), with the ability to engage effectively via phone, email, and web meetings
  • Self-motivated and proactive, with the ability to work both independently and as part of a team


  • Lisboa, Lisboa, Portugal Pager Tempo inteiro

    About the RolePagerDuty is seeking a skilled professional to join our team as a Customer Retention Specialist. In this role, you will be responsible for managing the subscription renewal process for an assigned portfolio of customers, ensuring high retention rates and maximizing contract value.You will collaborate closely with internal teams, including...


  • Lisboa, Lisboa, Portugal Pagerduty, Inc. Tempo inteiro

    We are seeking a highly skilled Renewal Portfolio Manager to join our dynamic and customer-focused team at PagerDuty, Inc.This role is responsible for managing the subscription renewal process for assigned customers, ensuring high retention rates and maximizing contract value.ResponsibilitiesOwn the subscription renewal process for assigned customers,...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    **Role Overview**The Subscription Retention Specialist is responsible for owning the subscription renewal process for assigned customers, ensuring high retention rates and maximizing contract value.About You:2+ years of experience in renewals, account management, customer success, inside sales, or a similar role.Proven track record of driving revenue growth...


  • Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    About the JobWe are seeking a highly motivated and organized individual to join our team as a Subscription Retention Specialist. As a key member of our customer success team, you will be responsible for managing the subscription renewal process for an assigned portfolio of customers. Your primary goal will be to ensure high retention rates and maximize...


  • Lisboa, Lisboa, Portugal Goldenergy Tempo inteiro

    **Job Overview:**We're seeking a highly motivated Customer Experience & Marketing Specialist to drive meaningful customer interactions, optimize our referral program, create customer journeys and communications, and lead efforts to reduce churn while boosting loyalty and retention.


  • Lisboa, Lisboa, Portugal Pagerduty, Inc. Tempo inteiro

    Job Overview:We are seeking a skilled Subscription Retention Specialist to join our dynamic team at PagerDuty, Inc. In this critical role, you will be responsible for managing the subscription renewal process for an assigned portfolio of customers, ensuring high retention rates and maximizing contract value.About the Position:As a key member of our...


  • Lisboa, Lisboa, Portugal Cex Tempo inteiro

    Cex is looking for a skilled Retention Marketing Specialist to support our Retention Manager in executing and optimizing multi-channel communication campaigns. This role offers the opportunity to gain hands-on experience in marketing automation, user engagement, and data-driven retention strategies.In this position, you will be responsible for setting up,...


  • Lisboa, Lisboa, Portugal Blocklabs Tempo inteiro

    The RoleWe're looking for a Customer Engagement Specialist to join our team and help us enhance player engagement and retention. As a key member of our CRM team, you'll be responsible for executing a customer-centric strategy to boost player loyalty and retention on our platform.Key Responsibilities:


  • Lisboa, Lisboa, Portugal Pager Tempo inteiro

    About the Role:We are looking for a Customer Retention Manager to join our team at PagerDuty. In this key role, you will be responsible for managing the subscription renewal process, collaborating with internal teams, and driving customer adoption and retention.Key Responsibilities:Own the subscription renewal process for assigned customers, ensuring...


  • Lisboa, Lisboa, Portugal Pager Tempo inteiro

    About the JobWe are looking for a talented Customer Retention Coordinator to join our team. As a key member of our customer-facing team, you will be responsible for managing the subscription renewal process for an assigned portfolio of customers.Job DescriptionManage the subscription renewal process for assigned customers, ensuring contract retention and...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    About UsPhiture empowers teams of all kinds to do the critical work that moves business forward through the Phiture Operations Cloud.About the RoleWe are seeking a Customer Retention Strategist to join our dynamic and customer-focused team. As a key member of our operations team, you will be responsible for developing and executing strategies to increase...


  • Lisboa, Lisboa, Portugal Customer Labs Tempo inteiro

    Italian-speaking Customer Service Specialist (Search Engine)Workster supports a leading BPO player in the industry in their pursuit to increase their Italian-speaking Customer Service Team for the world's largest search engine.As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical...


  • Lisboa, Lisboa, Portugal Cex Tempo inteiro

    CEX.IO is looking for a Retention Marketing Specialist to support the Retention Manager in executing and optimizing multi-channel communication campaigns. This role is perfect for someone looking to gain hands-on experience in marketing automation, user engagement, and data-driven retention strategies. You will be responsible for setting up, launching, and...


  • Lisboa, Lisboa, Portugal Pager Tempo inteiro

    We are looking for a highly motivated and organized individual to join our team as a Customer Retention Strategist. In this role, you will be responsible for managing the subscription renewal process for assigned customers, ensuring high retention rates and maximizing contract value.The ideal candidate has experience in renewals, account management, or...


  • Lisboa, Lisboa, Portugal Goldenergy Tempo inteiro

    Drive Customer Engagement and LoyaltyWe are looking for a skilled Marketing and Retention Expert to join our team at Goldenergy. As a Customer Experience & Marketing Specialist, you will play a crucial role in driving meaningful customer interactions, optimizing our referral program, and creating customer journeys and communications that increase Lifetime...


  • Lisboa, Lisboa, Portugal Salt Services SA Tempo inteiro

    We value human interactions at Salt Services SA, prioritizing personal and refreshing experiences for our customers. Our team provides the 'Best Customer Service' and stands for Great Customer Experience.Job Description:This role involves handling inbound and outbound calls to retain customers and ensure they remain satisfied with our company. The primary...


  • Lisboa, Lisboa, Portugal Rival Tempo inteiro

    We are seeking an experienced customer marketing manager to join our team in Lisbon and drive our customer marketing efforts forward. As a key member of our marketing team, you will be responsible for developing and executing customer marketing strategies that drive retention, engagement, and advocacy throughout the customer lifecycle.Key...


  • Lisboa, Lisboa, Portugal Pager Tempo inteiro

    Key ResponsibilitiesOur ideal candidate will own the subscription renewal process, ensuring contract retention and customer satisfaction. They will partner with Customer Success Managers to execute success strategies that drive software adoption and business value.The successful candidate will develop and execute negotiation strategies to maximize contract...


  • Lisboa, Lisboa, Portugal Customer Labs Tempo inteiro

    Customer Support Specialist OpportunityWe are seeking a highly skilled and Italian-speaking Customer Support Specialist to join our team at Customer Labs. This role will be based in Lisbon or remote, with flexible working hours and a competitive salary package.About the RoleThis is an exciting opportunity for an Italian-speaking professional to provide...


  • Lisboa, Lisboa, Portugal Customer Labs Tempo inteiro

    About Customer LabsWe are a leading provider of customer service solutions, supporting businesses in their pursuit of excellence in customer experience. Our goal is to deliver exceptional support to our clients' customers, helping them achieve their goals and build strong relationships.About the JobWe are seeking an experienced Italian-speaking customer...