Customer Support Specialist
2 semanas atrás
Job Summary:
We are currently looking for a highly motivated and skilled Customer Support Specialist to join our team in Lisbon. As a German-speaking customer support representative, you will be responsible for providing top-notch service to our clients via telephone and email.
About the Role:
As a Customer Support Specialist, you will be the first point of contact for our customers, resolving their queries and issues in a professional and timely manner. You will work closely with our international team to ensure that our customers receive the best possible service.
Responsibilities:
- Provide excellent customer service via telephone and email
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Work closely with the international team to ensure seamless communication and support
- Develop and maintain a thorough knowledge of our products and services
Requirements:
- Excellent communication skills and a native level of German
- Fluent level of English
- Previous experience in customer service or a related field
- Strong problem-solving skills and a passion for customer support
What We Offer:
- Refund of the initial flight ticket to relocate to Portugal
- Full accommodation in a shared apartment with individual room
- Expenses paid by the company: water, electricity, internet, cable TV, and cleaning services once a week
- Two yearly flight tickets to your home country
- Health package
- Salary: 1498 euros gross per month (12 payments per year) without accommodation/expenses
- Career development and learning opportunities
- Hybrid working model
- Monday to Sunday working hours from 8 am to 5 pm
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