Customer Service Representative

Há 1 mês


Lisboa, Lisboa, Portugal Bespoke Recruitment Limited Tempo inteiro

Our client, a leading global provider of customer experience solutions and technology, is looking for a talented Customer Service Representative fluent in Dutch to join their vibrant team in Lisbon.

The successful candidate will be responsible for delivering exceptional support to clients across the globe, promoting positive relationships and ensuring seamless interactions. In this exciting role, you will have the opportunity to develop your skills and expertise, working with a dynamic team to drive business success.

About the Role:

We are seeking an enthusiastic and proactive individual who is passionate about providing top-notch customer service. As a Customer Service Representative, you will be the primary point of contact for customers, responding to inquiries, resolving issues, and offering tailored solutions.

Your Key Responsibilities:

Deliver world-class customer service via phone, email, and chat

Resolve customer complaints and concerns in a timely and professional manner

Provide accurate and up-to-date information on products and services

Collaborate with colleagues to achieve business objectives and improve customer satisfaction

Educational Background:

A degree or equivalent qualification in a related field (e.g., Business, Communications, or Marketing)

Strong verbal and written communication skills, with excellent language abilities in Dutch and English

Ability to work effectively in a fast-paced environment and adapt to changing priorities

Excellent problem-solving skills and a strong attention to detail

Benefits:

We offer a competitive salary package, including a base salary of €11,100 per month, plus a performance-based bonus of €1,350

Relocation assistance and support to help you settle into your new life in Lisbon

Ongoing training and development opportunities to enhance your skills and knowledge

A comprehensive benefits package, including private health insurance and meal allowances

An exciting and supportive work environment with regular team events and social activities

Incentives and Recognition:

We recognize and reward outstanding performance through our employee recognition program

You will have the opportunity to earn additional income through bonuses and incentives based on individual and team performance

We value diversity and inclusion, creating a workplace that celebrates individuality and promotes equal opportunities for all employees

Salary Estimate: €11,100 per month + €1,350 bonus = €12,450 monthly gross salary



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