Customer Service Representative

4 semanas atrás


Lisboa, Lisboa, Portugal Minacs Tempo inteiro

We're seeking an experienced Customer Service Representative to join our team in Oeiras - Taguspark, Portugal. As a Technical Service Representative, you will play a crucial role in ensuring exceptional customer satisfaction and operational excellence.

About the Role

As a Technical Service Representative, your primary responsibility will be to handle incoming calls from customers regarding air conditioner-related issues. You will also be responsible for managing complaints, driving Net Promoter Scores (NPS), and proposing maintenance and warranty extensions for specific AC products.

You will work closely with our clients to ensure that performance goals are met across all operations. Your excellent communication skills and ability to communicate technical issues in non-technical terms will be essential in providing top-notch customer service.

In this role, you will have the opportunity to:

  • Handle air conditioner contacts by phone
  • Manage complaints and drive NPS
  • Propose maintenance and warranty extensions for particular AC products
  • Control requests for specific AC products and provide simple proposals to analyze the product

We're looking for someone with:

  • A high level of European Portuguese language proficiency (written and oral)
  • Relevant experience as an air conditioning technician or assistant AC technician (a plus)
  • Proficient PC skills
  • Excellent communication skills
  • The ability to operate in high-pressure situations
What We Offer

As a valued member of our team, you can expect:

  • Full-time employment with indefinite contracts (negotiable depending on your experience and our client's needs)
  • Competitive salary: €35,000 - €45,000 per annum
  • Performance bonus opportunities
  • Location in Oearas - Taguspark, Portugal
  • Modern facilities in our client's premises
  • Bring-a-friend (referral) bonus opportunities
  • Full paid training on the company and the project
  • Career development programs, specialized courses, and language classes

If you're looking for a challenging and rewarding career opportunity, apply today and discover why over 440k+ professionals around the globe choose us as their employer of choice.



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