Customer Experience Manager for Mobility Services
2 semanas atrás
Job Overview
Sixt, a leading global mobility service provider, seeks an experienced leader to drive exceptional customer experiences at our Lisbon Hub. As a Team Leader for Customer Sales and Service, you will lead a dynamic team in optimizing processes and fostering agility.
About the Role
You will oversee a team of Customer Sales and Service agents, focusing on quality, customer satisfaction, sales, and productivity. You will analyze reports, identify areas for improvement, and implement strategies to enhance team performance. Additionally, you will conduct performance reviews, support employee development, and ensure delivery of premium customer service standards.
Your Skills and Qualifications
- A minimum of 2 years' experience in a supervisory or team lead role, preferably in a customer-facing environment.
- Native fluency in French and excellent English communication skills; additional languages are beneficial.
- Strong analytical and problem-solving abilities, with a focus on workflow optimization.
- Self-motivation, adaptability, and ability to multitask efficiently.
Benefits and Perks
We offer a comprehensive package, including:
- Generous time off: 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year.
- Flexible working hours and a hybrid working model.
- Access to discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts.
- Private health insurance to support your well-being.
- Coverflex advantage system to enhance your employee experience.
About Us
Sixt has sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines products such as car rental, car sharing, cab services, and car subscription, providing access to our fleet of 222,000 vehicles and services from 1,500 cooperation partners. We prioritize customer experience and outstanding customer service, focusing on entrepreneurship and long-term stability.
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