Senior Customer Experience Manager
2 semanas atrás
About the Role
As a Senior Customer Experience Manager at Truphone, you will play a vital role in ensuring the operational customer experience of small and medium-sized accounts is exceptional. This includes service delivery, project management, and in-life/service management throughout the contract lifecycle.
Your Key Responsibilities
- Contract renewal and upselling: Identify opportunities to increase revenue through existing contracts.
- On-Boarding of new or existing accounts/project management: Ensure seamless onboarding and project execution for customers.
- Customer satisfaction: Proactively drive end-to-end customer satisfaction as a customer advocate.
- Pilot and trial management: Oversee the planning, execution, and evaluation of pilot and trial projects.
Requirements
- At least 2 years' experience in Account Management and/or Service Management in a Service delivery role.
- Mobility telecommunications knowledge, including 3G/LTE services and products.
- Excellent communication skills, with the ability to build rapport with customers.
- Business fluency in English is mandatory; German language proficiency is a plus.
About Truphone
We are a leading global mobile network operator, offering innovative solutions to businesses and individuals. Our mission is to revolutionize connectivity globally. We value diversity, innovation, and collaboration.
Why Join Us?
- Growth Opportunities: Advance your career in a dynamic and fast-growing company.
- Major Transaction Exposure: Contribute to transactions that shape the future of the telco industry.
- Talented Team: Collaborate with experts from various backgrounds and industries.
- Professional Development: Enhance your skills and knowledge in a cutting-edge field.
- International Experience: Gain opportunities to work in different offices around the world.
- Culture of Open Communication: Share ideas, receive feedback, and thrive in a supportive environment.
Salary: €60,000 - €80,000 per annum, depending on experience.
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