Senior Customer Experience Manager

2 semanas atrás


Lisboa, Lisboa, Portugal Truphone Tempo inteiro

About the Role

As a Senior Customer Experience Manager at Truphone, you will play a vital role in ensuring the operational customer experience of small and medium-sized accounts is exceptional. This includes service delivery, project management, and in-life/service management throughout the contract lifecycle.

Your Key Responsibilities

  • Contract renewal and upselling: Identify opportunities to increase revenue through existing contracts.
  • On-Boarding of new or existing accounts/project management: Ensure seamless onboarding and project execution for customers.
  • Customer satisfaction: Proactively drive end-to-end customer satisfaction as a customer advocate.
  • Pilot and trial management: Oversee the planning, execution, and evaluation of pilot and trial projects.

Requirements

  • At least 2 years' experience in Account Management and/or Service Management in a Service delivery role.
  • Mobility telecommunications knowledge, including 3G/LTE services and products.
  • Excellent communication skills, with the ability to build rapport with customers.
  • Business fluency in English is mandatory; German language proficiency is a plus.

About Truphone

We are a leading global mobile network operator, offering innovative solutions to businesses and individuals. Our mission is to revolutionize connectivity globally. We value diversity, innovation, and collaboration.

Why Join Us?

  • Growth Opportunities: Advance your career in a dynamic and fast-growing company.
  • Major Transaction Exposure: Contribute to transactions that shape the future of the telco industry.
  • Talented Team: Collaborate with experts from various backgrounds and industries.
  • Professional Development: Enhance your skills and knowledge in a cutting-edge field.
  • International Experience: Gain opportunities to work in different offices around the world.
  • Culture of Open Communication: Share ideas, receive feedback, and thrive in a supportive environment.

Salary: €60,000 - €80,000 per annum, depending on experience.



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