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Customer Services Specialist

2 meses atrás

Lisboa, Lisboa, Portugal Siemens Mobility Tempo inteiro

Role Overview

As a key member of the Bid and Proposal Excellence Team at Siemens Mobility, you will play a vital role in supporting the team in preparing quotations that deliver the best solution for customers and the company. Your mission will be to review, validate, and process customer sales orders, ensuring their completeness, accuracy, and compliance with current business rules and policies.

Responsibilities

  • Prepare quotations that provide the best solution for customers and the company
  • Review and validate customer sales orders to ensure completeness, accuracy, and compliance
  • Conduct technical and administrative tasks to support service operations and delivery
  • Clarify order discrepancies with business units and customers
  • Ensure high-quality communication with end customers to guarantee their satisfaction

Requirements

  • Fluent German and English skills for effective communication with customers and sales managers
  • Proficient in Microsoft Office, particularly Outlook and Excel
  • Strong service attitude and customer orientation
  • Excellent communication and organizational skills
  • Strong work ethic and problem-solving ability

What We Offer

  • A hybrid and flexible working model to promote work-life balance
  • Budget for home office support and opportunity to do 16 hours of volunteer work per year
  • Health insurance, access to on-site medical center, and sports groups
  • Online learning platforms and discounts with partners