Customer Experience Ambassador
4 semanas atrás
Experience a career transformation with Minacs We're a global technology and services leader that empowers the brands of the future. As a Customer Representative in Lisbon, Portugal, you'll ensure operational excellence and client satisfaction through high-quality service delivery.
We offer a supportive work environment where you can grow and develop your skills. Our comprehensive training program will equip you with cutting-edge technologies and tools to succeed. At Minacs, there's real potential for career advancement, with about 80% of our managers and leaders promoted from within.
In this role, you'll demonstrate ownership of user issues until resolution or escalation, composing empathetic and customized messages when interacting with clients. You'll receive calls or chats from clients seeking information about their insurance policies and process requests via our client policy administration system. Your key responsibilities include investigating and escalating issues appropriately, prioritizing urgent matters.
You'll be a great fit if you have a high level of French (written and oral) and fluent English (B2), possess excellent writing and verbal communication skills, and demonstrate patience when communicating and solving issues. Previous experience in customer service, preferably in the hospitality industry, is an asset. Proactivity, self-motivation, and teamwork are essential qualities for success in this role.
We offer a range of benefits to support your unique lifestyle:
- Full-time contracts with competitive salary and performance bonus
- Central location in Lisbon, Portugal
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and project
- Career development programs, specialized courses, and language classes
The estimated annual salary for this position is €35,000 - €50,000, depending on your experience and qualifications. As an equal-opportunity employer, we're committed to a work environment free from discrimination and harassment. To be eligible for this position, you must be legally authorized to work in Portugal.
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