Customer Experience Specialist
1 dia atrás
We are on a mission to change the world by reducing food waste, and we need your expertise to make it happen. As a Customer Experience Specialist at Too Good To Go, you will be the face of our brand, ensuring our customers and partners receive exceptional service and support.
**Key Responsibilities:**
- Provide efficient and friendly customer care to our users and partners.
- Turn customers into ambassadors by inspiring and empowering them to take action against food waste.
- Collaborate closely with other teams to spot challenges early on and enhance efficiency.
- Ensure outstanding customer service by answering inquiries through email, chat, and phone.
Requirements:
- Experience in Customer Service or Account Management.
- Fluency in German and English (C1).
- Located (or willing to relocate) in Lisbon.
- First-class communicator with the ability to draw on those skills to set the bar high.
What We Offer:
- 100% Employer-paid Health Insurance.
- 5 additional holidays on top of the mandatory leave + 3 voluntary days.
- 4 additional weeks of parental leave, paid by the company.
- A rare opportunity to work in a social impact company (and certified B Corporation) where you get to wake up every day knowing you're achieving positive change.
How to Apply:
Please submit your Resume and Cover letter in English. Please note that we only accept applications coming through our platform.
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