Technical Support Specialist for Software Solutions

4 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Immerse yourself in a dynamic international environment that fosters professional and personal growth in one of Europe's most beautiful cities.

This role offers a unique opportunity to develop your technical support skills in a fast-paced, multinational organization with a diverse team from over 80 nationalities worldwide.

The Technical Support Team in Lisbon is looking for an exceptional individual who can adapt the brand's voice and tone across various channels, ensuring excellent customer satisfaction through responsive and friendly interactions.

  • Provide support to customers by responding to inbound requests and documenting relevant case information.
  • Assist users with pre-sales, general inquiries, and technical support issues via phone, email, and social media channels.

As a Technical Support Specialist, you will be trained in every aspect of the job, regardless of your background or experience. The company values soft skills and is willing to invest in your growth and development.

Key Requirements

To succeed in this role, you must have:

  • A native level of German and a good level of English.
  • Excellent communication and interpersonal skills, with the ability to listen attentively and communicate effectively.
  • A drive for excellence and professionalism in all aspects of your work.
  • A willingness to relocate to Lisbon for an international career and life experience.
  • A valid Portuguese work permit (required).

This position offers a competitive salary package, including:

  • Type of contract: one year contract, renewable every year.
  • Paid training (1 - 4 weeks).
  • Working hours: full-time (40 h/week; 5 days/week) on rotating shifts (Mon-Fri 7 am - 10 pm).
  • Salary conditions – two options:

Option 1: Including free accommodation (shared flat, all bills included): €1,125 gross/month.

Option 2: Excluding accommodation: €1,490 gross/month.

In addition to the above benefits, international candidates may also receive:

  • Airport pick-up and administrative support for integration in Portugal.
  • Subsequent reimbursement of flight costs.
  • Free annual flight home.
  • Accommodation in a room in a shared flat in Lisbon.
  • Free Portuguese language courses, water sports activities, soft trekking, and more.
  • Private health insurance included from the first day of contract signature.

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