Customer Support Expert for Italian Market

Há 5 dias


Porto, Porto, Portugal TeamViewer Tempo inteiro

About the Role

We are seeking a Customer Support Specialist for the Italian market to join our TeamViewer Customer Support Team. As a key member of our team, you will be responsible for providing exceptional customer support to our Italian customers, ensuring their technical and accounting issues are resolved efficiently and effectively.

Responsibilities

  • Provide technical support to Italian customers via phone, ticket, and chat, identifying and resolving their technical and accounting issues.
  • Deliver online demonstrations of our software solutions, showcasing their functionality and how they can solve individual IT challenges.
  • Identify customer needs and forward requests to our sales department.
  • Collaborate closely with the Customer Support team to deliver a best-in-class experience for our customers.

Requirements

  • University degree in economics or relevant vocational education, such as commercial or technical training.
  • Fluency in Italian and English is mandatory.
  • Other languages, such as Spanish, Portuguese, and French, are a plus.
  • Windows/Mac user knowledge is desirable.
  • At least some experience working with customers and/or in sales, e.g., internships.
  • Determination, enthusiasm, and a willingness to learn.
  • Ability to work independently and as part of a team.
  • Strong communication skills and passion for working with people.

What We Offer

  • Contract location in Porto.
  • Onsite onboarding in our HQ office for an optimal start.
  • Great compensation and benefits packages, including company achievement bonus and stock-based options, regular salary reviews.
  • Public transport-friendly offices.
  • Access to Corporate Benefits platform with many discounts.
  • Regular team events and company-wide celebrations.
  • Open door policy, no dress code rules, frequent all Hands and Leadership Lunches.
  • Hybrid and flexible work time with up to 50% home office.
  • Work From Abroad Program allowing up to 40 days of work outside your contracting country.
  • We celebrate diversity as one of our core values, join and drive one of the c-a-r-e initiatives together with us.

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