Customer Support Expert for Italian Market
2 semanas atrás
About the Role
We are seeking a Customer Support Specialist for the Italian market to join our TeamViewer Customer Support Team. As a key member of our team, you will be responsible for providing exceptional customer support to our Italian customers, ensuring their technical and accounting issues are resolved efficiently and effectively.
Responsibilities
- Provide technical support to Italian customers via phone, ticket, and chat, identifying and resolving their technical and accounting issues.
- Deliver online demonstrations of our software solutions, showcasing their functionality and how they can solve individual IT challenges.
- Identify customer needs and forward requests to our sales department.
- Collaborate closely with the Customer Support team to deliver a best-in-class experience for our customers.
Requirements
- University degree in economics or relevant vocational education, such as commercial or technical training.
- Fluency in Italian and English is mandatory.
- Other languages, such as Spanish, Portuguese, and French, are a plus.
- Windows/Mac user knowledge is desirable.
- At least some experience working with customers and/or in sales, e.g., internships.
- Determination, enthusiasm, and a willingness to learn.
- Ability to work independently and as part of a team.
- Strong communication skills and passion for working with people.
What We Offer
- Contract location in Porto.
- Onsite onboarding in our HQ office for an optimal start.
- Great compensation and benefits packages, including company achievement bonus and stock-based options, regular salary reviews.
- Public transport-friendly offices.
- Access to Corporate Benefits platform with many discounts.
- Regular team events and company-wide celebrations.
- Open door policy, no dress code rules, frequent all Hands and Leadership Lunches.
- Hybrid and flexible work time with up to 50% home office.
- Work From Abroad Program allowing up to 40 days of work outside your contracting country.
- We celebrate diversity as one of our core values, join and drive one of the c-a-r-e initiatives together with us.
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