Customer Experience Specialist for Smart Home Devices in Lisbon
Há 2 dias
Your role as a Customer Experience Specialist will involve providing exceptional support to customers through various channels.
Key responsibilities include:
- Responding to customer inquiries and documenting relevant case information
- Assisting users with Pre-Sales, General Inquiries, and technical support issues via phone, email, and social media
- Adapting the company's voice and tone for interactions on private and public channels
- Maintaining excellent customer satisfaction through friendly and appropriate responses
You will work in a multicultural team environment alongside a diverse group of professionals.
Required Skills and QualificationsTo succeed in this role, you must be a native French speaker with a good level of English.
A minimum of 1 year of experience in technical troubleshooting is required.
You should also be motivated and committed to your work, with no trouble writing in French.
Additionally, being a team player and willing to work with many nationalities is essential.
Sales or commercial background is a plus, as well as previous experience in Customer Service or credit recovery.
Salary and BenefitsThe estimated salary for this position is €11,572 per year (gross), based on a competitive package of €830 gross/month + €120 gross/month language bonus + up to €100 gross/month performance bonus.
Meal vouchers worth €7.23/workday are also included, along with reimbursement of some transportation costs and private health insurance and dental plan after six months.
If you live outside Portugal, you may be eligible for additional benefits such as reimbursement of initial flight ticket and accommodation in a shared flat provided by the company.
About Blu SelectionBlu Selection is an international Customer Experience Specialist with a global presence and over 50,000 employees worldwide.
Our company was founded by two French entrepreneurs in 2000 and has since become a leading provider of customer service experiences for some of the world's most progressive brands.
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