Client Support Specialist
4 semanas atrás
Job Summary
We are seeking a highly skilled Client Support Specialist to join our team at Intapp. As a key member of our Client Success & Support team, you will be responsible for investigating, triaging, and resolving tickets that flow into the support queue.
Key Responsibilities
- Investigate and resolve technical product issues, update ticket information, and communicate back to the client while maintaining a high level of client satisfaction.
- Assist clients with questions regarding technical product and configuration issues.
- Prepare detailed specifications and steps to reproduce for items requiring escalation.
- Identify potential delays in resolution, take corrective action, and manage communication to the client.
- Provide clear and concise verbal and written communications with client support contacts.
Requirements
- Degree in a relevant field, such as Computer Science, IT, or Software Engineering, or documented work experience in a technical support field.
- Knowledge of help desk ticketing and workflows.
- Sharp troubleshooting and analytical abilities.
- Basic SQL, T-SQL programming experience is highly desirable.
- Great verbal and written communication skills.
What We Offer
- Competitive compensation, including meaningful equity participation.
- Challenging and rewarding work.
- Generous benefits package.
- An incredible team of smart and mission-driven people to work with.
About Intapp
Intapp is a growing public company that emphasizes accountability, responsibility, and growth. We support each other in a positive, open atmosphere that fosters creativity, approachability, and teamwork.
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