German Fluency WFH Customer Support Specialist
1 semana atrás
Job Description: We are seeking a highly skilled and motivated German fluency WFH Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients in Germany, while working from home (WFH).
Salary and Benefits: The salary for this position is estimated at €13,800 per annum, based on a 14-month contract with a monthly gross salary of €1,000. In addition to the base salary, there is also a possibility of earning a sales bonus up to €120 per month. Furthermore, you will receive a meal allowance of €6 per working day, paid through a meal card.
Responsibilities: Your primary responsibilities will include:
- Inbound calls: You will be responsible for handling inbound calls from customers in Germany, responding to their queries, and resolving any issues they may have.
- Sell packages: You will sell packages of our product to customers, cross-selling or upselling packages and associated products as needed.
- Cross-Sell or Upsell packages: You will identify opportunities to sell additional products or services to customers, increasing revenue and improving customer satisfaction.
- Customer support: You will provide exceptional customer support to customers, both pre-booking and post-booking, ensuring that their needs are met and that they have a positive experience with our company.
Requirements: To be successful in this role, you will need to possess the following skills and qualifications:
- Previous contact centre or customer service experience (preferable)
- Excellent language skills in German, with the ability to communicate fluently and confidently
- Able to work independently, with minimal supervision, and make decisions quickly
- Patient and empathetic, with excellent communication and interpersonal skills
- Familiarity with technology applications and software used in customer support environments
Training and Development: As a new employee, you will receive comprehensive training and development opportunities to ensure your success in this role. This will include an initial 30-day training period, during which you will learn about our products, processes, and procedures, as well as receive guidance on how to effectively handle customer inquiries.
Work Schedule: Your working hours will be Monday to Sunday, with rotative shifts within the schedule below:
Monday to Friday: 08:00h - 18:00h
Saturday and Sunday: 08:00h - 17:00h (occasionally you must have availability from 08:00h - 19:00h)
-
German Language Customer Support Specialist
4 semanas atrás
Porto, Porto, Portugal Eco Plus Solutions Ab Tempo inteiroGerman Speaking Customer Support SpecialistWe are seeking a highly skilled German-speaking customer support specialist to join our team. As a German-speaking customer support specialist, you will be the primary point of contact for customers and travel agents, providing assistance with a wide range of inquiries related to cruise bookings.Key...
-
Customer Support Specialist for German-Speaking Candidates
2 semanas atrás
Porto, Porto, Portugal Cross Border Talents Tempo inteiroJob Title: Customer Support Specialist for German-Speaking CandidatesAbout the Role:We are seeking a highly skilled and multilingual Customer Support Specialist to join our team at Cross Border Talents. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients in Germany.Key...
-
Customer Support Specialist for German Speakers
2 semanas atrás
Porto, Porto, Portugal Cross Border Talents Tempo inteiroAbout the RoleWe're seeking a Customer Support Specialist fluent in German to provide exceptional service to our clients. This remote position is available to candidates based in Porto, Portugal.Key Responsibilities:Respond to customer inquiries via email, chat, and phone, offering accurate information and effective solutions to resolve issues.Escalate...
-
Senior German Customer Support Specialist
2 semanas atrás
Porto, Porto, Portugal Cross Border Talents Tempo inteiroAbout the RoleWe are seeking a highly motivated and customer-focused Senior German Customer Support Specialist to join our team in Porto. As a key member of our support team, you will be responsible for providing exceptional service to our German-speaking merchants via various communication channels.Key Responsibilities:Address customer inquiries and resolve...
-
Customer Support Specialist with German Language Skills
2 semanas atrás
Porto, Porto, Portugal Cross Border Talents Tempo inteiroWe're seeking a skilled Customer Support Specialist to join our global team in Porto, Portugal. As a representative of Cross Border Talents, you'll play a vital role in providing exceptional support to clients of a leading financial institution.Job Summary:This is an exciting opportunity for a fluent German speaker to join our dynamic team and make a...
-
German Language Customer Support Specialist
4 semanas atrás
Porto, Porto, Portugal Cross Border Talents Tempo inteiroJob OverviewWe are seeking a highly skilled German language customer support specialist to join our team at Cross Border Talents. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers in German through various communication channels.Key ResponsibilitiesCustomer Support: Provide timely and...
-
Customer Support Specialist
Há 1 mês
Porto, Porto, Portugal Transcom Tempo inteiroCustomer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Transcom. As a German Language Guru, you will be responsible for providing exceptional customer support to our clients through multiple channels.Key Responsibilities:Provide customer support via phone, email, and chatOffer solutions and respond to...
-
Porto, Porto, Portugal Smart-Recruitments Tempo inteiroAre you a highly skilled customer support professional fluent in German and looking for a new challenge in Portugal?About the Role:We are seeking an experienced Technical Customer Support Specialist to join our team at Smart-Recruitments. In this role, you will be responsible for providing exceptional customer service to our clients via phone, chat, and...
-
German Customer Support Specialist
Há 7 dias
Porto, Porto, Portugal Buscojobs Portugal Tempo inteiroAbout This RoleWe are seeking an experienced German-speaking customer support specialist to join our team at Buscojobs Portugal. In this role, you will provide exceptional support to customers through various communication channels, ensuring timely resolutions to their inquiries and issues.ResponsibilitiesProvide prompt and professional responses to customer...
-
German C1 Customer Support Specialist in Porto
1 semana atrás
Porto, Porto, Portugal Cross Border Talents Tempo inteiroCustomer Support Specialist Wanted - German (C1) and English (B2)Located in Porto, Portugal, we are seeking a dedicated and enthusiastic German-speaking Customer Support Specialist to join our team. As the primary point of contact for our German-speaking customers, you will provide exceptional service and support to ensure customer satisfaction.Key...
-
Porto, Porto, Portugal Cross Border Talents Tempo inteiroAs a German-Speaking Customer Support Specialist, you will play a key role in delivering exceptional customer experiences for a well-known financial institution. You will be responsible for providing product information, answering customer inquiries, and resolving issues via phone, email, and chat.Main Responsibilities: Respond to customer inquiries and...
-
German Customer Support Specialist
4 semanas atrás
Porto, Porto, Portugal Adecco Prestação De Serviços, Lda Tempo inteiroWe are currently seeking a highly motivated and detail-oriented German Customer Support Specialist to join our team at Adecco Prestação De Serviços, Lda. in Porto.Your mission will be to provide first-line support to clients, handling routine and non-routine incidents, problems, and requests in fluent German and English.Key responsibilities...
-
Porto, Porto, Portugal Speakit Tempo inteiroCustomer Success Representative Job OpportunityAre you fluent in German and passionate about delivering exceptional customer experiences?About the RoleWe are seeking a skilled German-speaking Customer Success Representative to join our team. As a key member of our support team, you will be responsible for providing top-notch service to our advertisers via...
-
German Speaking Customer Support Specialist
2 semanas atrás
Porto, Porto, Portugal Personalbüro U. Herrmann Tempo inteiroAt Personalbüro U. Herrmann, we are seeking a highly skilled and customer-focused German speaking Customer Support Specialist to join our team.We offer an excellent remuneration package based on experience, skills, and performance, including life insurance, meal allowance, private health insurance, and more.This is a full-time position requiring strong...
-
Porto, Porto, Portugal Cross Border Talents Tempo inteiroCustomer Service Representative Role OverviewAs a German-speaking customer support specialist, you will provide assistance to clients of a renowned financial institution via various communication channels. Your primary responsibilities will include responding to customer inquiries, providing product information, and supporting marketing initiatives.What We...
-
Porto, Porto, Portugal Nordic Jobs Worldwide Tempo inteiroAre you a German language expert looking for a new challenge in Portugal? We have an exciting opportunity for a German-speaking Customer Support Specialist to join our team at a leading bank in Porto.As a German-speaking Customer Support Specialist, you will be responsible for handling incoming calls and customer inquiries, understanding customer needs, and...
-
Market Support Specialist
Há 5 dias
Porto, Porto, Portugal Recruitment Solutions Tempo inteiroRecruitment Solutions is seeking a skilled Market Support Specialist to join our team in Portugal, serving the needs of a multinational client based in Oporto.The ideal candidate will possess excellent customer service skills and fluency in German, with English or other languages being valued. This role offers a unique opportunity for professional growth and...
-
Customer Support Specialist
Há 1 mês
Porto, Porto, Portugal Cross Border Talents Tempo inteiroJob Title: Customer Support Specialist (German Native, Remote)Location: Porto (Remote)Key Responsibilities:• Respond to customer queries via phone, email, and chat in a timely and professional manner.• Troubleshoot and resolve customer issues, providing accurate information about our products and services.• Maintain a high level of customer...
-
Porto, Porto, Portugal Nordic Jobs Worldwide Tempo inteiroWe are seeking a German-speaking Customer Support Specialist to join our team in Lisbon, Portugal. As a key member of our customer support team, you will be responsible for providing excellent customer service to clients from Germany.Responsibilities:Handle Inquiries: Efficiently manage incoming calls and customer inquiries.Understand Needs: Identify...
-
Porto, Porto, Portugal Cross Border Talents Tempo inteiroJob SummaryAs a German Customer Support Specialist in Porto, you will be responsible for reviewing and moderating content on our platform to ensure it complies with community guidelines and policies. You will evaluate and remove offensive, harmful, or inappropriate material, flag and report content that violates legal requirements or company standards, and...