Market Support Specialist

Há 6 dias


Lisboa, Lisboa, Portugal Bosch Group Tempo inteiro

At the Bosch Group, we're looking for a skilled Market Support Specialist to join our team. As a key point of contact between customers and our technical team, you'll play a vital role in delivering exceptional customer support and ensuring seamless app usage.

About the Job

This is a challenging opportunity that requires strong communication skills, a solutions-oriented approach, and experience in customer-facing roles. You'll work closely with our technical team to provide timely solutions to customer inquiries, analyze requests, and escalate issues when necessary.

The ideal candidate will have a solid understanding of modern software and apps, with a proven track record of providing top-notch customer support. Your fluency in Spanish (C1 level) and English will enable you to communicate effectively with customers from diverse backgrounds.

Key Responsibilities:
  • Provide expert-level customer support via phone, email, or chat
  • Analyze customer requests and respond accordingly
  • Escalate complex issues to second-level support when necessary
  • Collaborate with the technical team to resolve customer complaints
What We Offer

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on location. In addition to a comprehensive compensation package, you'll enjoy flexible working hours, medical services, discounts for employees, sports and health-related activities, canteen facilities, and good access to public transportation.

Requirements:
  • Bachelor's degree in a relevant field (e.g., computer science, communications)
  • Minimum 2 years of experience in customer-facing roles
  • Excellent communication and problem-solving skills
  • Fluency in Spanish (C1 level) and English
Benefits:
  • Competitive salary range: $60,000 - $80,000 per annum
  • Flexible working hours
  • Medical services
  • Discounts for employees
  • Sports and health-related activities
  • Canteen facilities
  • Good access to public transportation

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