Customer Success Coach
Há 3 dias
As a dynamic and international organization, the Gofluent Group is revolutionizing the language learning industry worldwide. Our cutting-edge platform combines AI technology, a vast content library, and human interaction to accelerate language learning.
We are a mission-driven SaaS company that believes in providing equal opportunities for employees to succeed regardless of their native language. With over 1000 employees worldwide, we offer a truly global experience.
**Job Summary:** At the Gofluent Group, you will be part of a diverse team that welcomes and supports Spanish learners through phone and email interactions. Your primary role will be to respond to their needs, ensuring a seamless training experience while maintaining ongoing communication.
**Key Responsibilities:**
- Manage relationships with clients/learners taking goFLUENT lessons/training.
- Assist learners who need help through calls or emails as prescribed by documented processes and/or with supervisor guidance.
- Resolve customer complaints.
- Call clients to follow up on their training progress.
- Conduct demo calls.
- Assist Account Managers/Sales as deemed necessary by the LC Manager.
**Requirements:**
- Soft skills: empathy, problem-solving, teamwork, adaptability, and effective communication skills.
- University degree: Language Studies, Translator/Interpreter.
- Proactive, responsible, disciplined, and able to multitask.
- Ability to handle stress well and work efficiently under pressure.
- Proficiency in MS Office and Google tools.
- Native Spanish speaker with excellent English skills.
- Other languages valued: Catalan, Portuguese, French, Italian.
We estimate the annual salary for this position to be around €25,000 - €35,000 depending on your level of experience and qualifications.
This is a full-time position working Monday to Friday, 8:00 AM to 5:00 PM, based in Lisbon, Portugal.
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