Global Customer Experience Associate for Travel Industry

Há 1 mês


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Do you have a passion for the travel industry? We are seeking a skilled Global Customer Experience Associate to join our team at Blu Selection. As a key member of our customer service team, you will be responsible for delivering exceptional experiences for our clients. Your expertise in problem-solving, communication, and empathy will make a significant impact on their journey.

About the Role:

This is a long-term fixed-term contract position, renewable every year, offering full-time working hours with rotating shifts. The salary package includes free accommodation, gross monthly income, and additional benefits for international candidates.

Key Responsibilities:

  • Solving issues during the booking process
  • Giving instructions and taking an active role in finding the right booking
  • Following up during the vacation, providing good solutions including refunds
  • Being responsible for expanding the clients' network
  • Managing good and qualified lead generation
  • Providing excellent customer support where required

Requirements:

  • EU citizenship or valid residency card
  • Fluent in French and English
  • Looking for a job opportunity abroad
  • A travel enthusiast
  • Motivated and committed to your work
  • Excellent communication and listening skills

Benefits:

  • Type of contract: long-term fixed-term contract, renewable every year
  • Working hours: full time (40h/week) on rotating shifts Mon-Sun 7AM-7PM
  • Salary conditions: Including free accommodation: €1040 gross/month; Excluding accommodation: €1240 gross/month
  • Additional benefits for international candidates include reimbursement of initial flight expenses after 9 months, airport pickup, and yearly two-way flight ticket back to your home country within the EU

Career Opportunities:

We offer real career opportunities in different career paths, making this a great opportunity for those looking to grow professionally. If you are passionate about delivering exceptional customer experiences and want to be part of a dynamic team, apply today



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