Customer Relationship Manager

4 semanas atrás


Lisboa, Lisboa, Portugal Bio Fagnes Tempo inteiro

About Bio Fagnes
UMAI is a software provider that helps restaurants to save time and increase revenues by automating manual tasks, minimizing last-minute cancellations, upselling customers more effectively, and providing more personalized service.

Our Team
We are one of the fastest growing F&B tech B2B companies in the fastest growing region in the world. Built on a SaaS model, we currently service over 400 different brands from Malaysia, Singapore, Indonesia, Vietnam, and far-reaching Denmark.

The Role
We're looking for a customer advocate, someone who understands product onboarding with customers, loves our products, and enjoys the challenge that comes with problem solving. This is not a formal corporate role; we're on a first-name basis.

Your Responsibilities
You will be the first point of contact and will be responsible for the well-being of our restaurant partners. This includes ensuring customer onboarding and training, creating value for our restaurant partners by identifying, clarifying, and prioritizing partner needs, providing excellent customer service, and setting realistic expectations for the partnership.

Key Qualifications
Graduates / Currently pursuing - Business, Marketing, Economics, Psychology, Sales, Computer Science, or similar subjects. You have great social skills and enjoy interacting with customers. You have an entrepreneurial way of thinking and interest or experience in project management or entrepreneurship.

What We Offer
An opportunity to work with two internationally experienced entrepreneurs, insight into all relevant aspects of growing a company, and the opportunity to build up an impactful, international network.

Join Our Dynamic Team
A dynamic and highly motivated team with flat hierarchies. Challenging and diversified tasks with direct responsibility & ownership. We have a great working atmosphere with an international team coming from more than 10 different nationalities.



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