Account Specialist: Supporting Wholesale Operations
1 semana atrás
About the Role: We're seeking a highly skilled Account Specialist to join our Adidas Shared Services team in Porto, Portugal. As a key member of our Account and Sales Operations (ASO) team, you'll play a crucial role in supporting the business to achieve sales and market strategy objectives. Your primary focus will be on ensuring a reliable, adequate, and competitive B2B customer service level for all assigned wholesale customers of the channel.
Key Responsibilities:
- Support communication with customers via all relevant communication channels, providing information related to orders and articles, and compiling various order-related analyses at the request of customers or sales.
- Work closely with internal and external departments to resolve topics such as backlogs, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, returns, and complaints.
- Monitor credit-blocked orders and coordinate credit limit increases (credit requests) with Finance and Sales.
- Connect with customers via phone and email to strengthen business relationships.
- Support the team lead in key tasks of the ASO team.
Requirements:
- University degree or equivalent experience.
- Ideal 5 years of relevant experience in B2B/Wholesale support.
- Fluency in English and Italian business-level communication.
- Solid knowledge of Excel, including VLookUps and Pivot Tables.
- Ideal knowledge in SAP FI and Assist (Salesforce).
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