Expert in Zendesk Sell Business Leadership
Há 7 dias
About the Role
Zendesk, Inc. is seeking a highly experienced Director to lead our Sell Business Unit. As a key member of our team, you will be responsible for developing and implementing comprehensive business strategies to drive the success of our CRM product.
Key Responsibilities
* Develop and execute strategies to improve the effectiveness and efficiency of our CRM partnership
* Act as a Directly Responsible Individual (DRI) for the Sell business, coordinating daily interactions and operations to ensure seamless integration
* Identify and resolve operational challenges, across ProdDev and GTM, to support collaboration and overall success of Sell
* Monitor and evaluate the performance of the Sell business, ensuring adherence to agreed-upon service level metrics
* Serve as the main contact for all communication and critical issues between Zendesk and our partner
* Manage the financial aspects of the partnership, including reporting and payment for revenue sharing, P&L management, cloud cost understanding, and other special projects as necessary
What We Offer
* Opportunity to work with a global team of experts in customer service and support
* Collaborative and dynamic work environment
* Comprehensive benefits package, including health insurance, 401(k) matching, and paid time off
* Professional development opportunities, including training and education programs
* Flexible work arrangements, including remote work options
About Zendesk, Inc.
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We believe in offering our people a fulfilling and inclusive experience, and our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn while also giving our people the flexibility to work remotely for part of the week.
Equal Employment Opportunity
Zendesk, Inc. is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at Zendesk, Inc. are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
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