Client Success Specialist Iberia
4 semanas atrás
We are seeking a seasoned Customer Success Manager to join our team in the Iberian region. As a key member of our sales and customer-facing team, you will be responsible for developing and maintaining strong relationships with our clients, ensuring their satisfaction with our language training solutions.
This role is ideal for a highly organized and analytical individual with excellent communication skills in Spanish and Portuguese (native or C1 level) and English (intermediate level desirable). If you have a passion for delivering exceptional customer experiences, enjoy working in a fast-paced environment, and are able to adapt easily to change, we encourage you to apply.
About the Position:
- Partner with clients to understand their current and future training needs, challenges, and identify approaches to maximize goFLUENT's impact.
- Onboard new clients as a goFLUENT product expert.
- Analyze client data and conduct business reviews to drive a high level of engagement and satisfaction with the goFLUENT training solution.
- Be a growth driver by identifying upsell opportunities.
- Collect feedback and analyze the learners' experience to offer improvement opportunities and contribute to developing our digital solution.
- Develop a credible voice for digital learning best practices and provide industry insights, guidance, and recommendations to optimize clients' training performance.
You'll Thrive in This Role If:
- You have a passion for customer success and enjoy working in a fast-paced environment.
- You are organized, methodical, and able to adapt as projects are varied.
- You have good analytical skills and are able to collect and analyze feedback to improve our digital solution.
- You have excellent oral and written communication skills in multiple languages.
What We Offer:
- A dynamic and startup-like experience within the security of a fast-growing company.
- A full onboarding and fast ramp mentoring program leading you to success.
- A world-class learning experience by being a goFLUENT learner.
- A reduced summer schedule and flexible work arrangements.
Based on your qualifications and experience, we estimate the salary range for this position to be between $80,000 and $110,000 per year, depending on location and other factors.
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