Arabic Customer Service Representative
Há 1 mês
We are seeking a highly skilled and motivated Customer Support Agent to join our team. As a Customer Support Agent, you will be responsible for providing exceptional customer service to our clients through various digital platforms.
Key Responsibilities:- Respond to customer inquiries in a timely and professional manner;
- Provide support and direction to customers, resolving issues in a courteous and empathetic manner;
- Maintain accurate records of customer interactions and feedback;
- Collaborate with internal teams to resolve complex customer issues;
- Stay up-to-date with product knowledge and industry trends to provide informed support.
- Citizen of the European Union or valid work permit for Portugal;
- Fluency in Arabic (C1/C2 level or native speaker);
- Good knowledge of English (B2 level);
- Typing speed of 25 words per minute;
- Availability to work in rotating shifts;
- Good computer skills;
- Previous experience in customer service or a related field;
- Excellent communication and interpersonal skills;
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Competitive salary;
- Meal vouchers;
- Fixed-term, renewable employment contract;
- Private health insurance after 6 months of contract signature;
- Opportunities for professional growth and development.
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