Arabic Customer Experience Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

**About Our Client**

Our client is a global business process outsourcer (BPO) specializing in customer experience and payment management, as well as sales and marketing services across various channels. This includes voice, social media, and digital platforms.

We are seeking Arabic native speakers or fluent individuals (C2 level) with strong English skills (B2 level) to work as Customer Support Specialists in our Lisbon, Portugal call center:

### Responsibilities

  • Assist users with Pre-Sales inquiries, General Inquiries, and technical support issues via phone, email, chat, and social messaging channels.
  • Adapt the brand's voice and tone for interactions on private and public channels.
  • Respond appropriately to customer escalations and escalate issues to higher tiers of support as defined and documented.
  • Document relevant case information and respond to inbound customer requests.

### Minimum Requirements

  • Native or Proficient Arabic (C1 - C2) and fluent English (minimum level B2).
  • Excellent communication skills, coupled with empathy and teamwork spirit.
  • Previous experience in Customer Service or as a tourism/travel representative is beneficial.

### Benefits

  • Competitive monthly salary of €1200-€1500 based on experience.
  • Performance bonus.
  • Meal Allowance.
  • Health insurance with a dental plan after 6 months of contract.
  • Relocation package including shared accommodation, tax and bank account documentation, and flight ticket reimbursement.

### Working Environment

We offer a diverse environment with people from over 15 nationalities, modern amenities, numerous discounts in local businesses, company parties and events, and opportunities for inter-company mobility worldwide.



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