Strategic Customer Success Consultant

Há 16 horas


Lisboa, Lisboa, Portugal Veeva Systems Tempo inteiro
About the Role

Veeva Systems is a pioneering organization in industry cloud, driving life sciences companies to bring therapies to patients faster. With extensive growth potential ahead, we're seeking a strategic consultant to join our OpenData team.

Company Overview

We're a mission-driven company that values Do the Right Thing, Customer Success, Employee Success, and Speed. As a public benefit corporation (PBC), we balance the interests of customers, employees, society, and investors. Our Work Anywhere policy supports your flexibility to thrive in an ideal environment.

The Opportunity

You'll work alongside product, sales, and services teams to help named OpenData customers achieve success. As a strategic consultant, you'll provide guidance on utilizing OpenData to increase value, identify opportunities for improvement, and generate long-term adoption. You'll promote best practices across customers, guaranteeing the right level of OpenData knowledge and identifying product gaps.

Your Responsibilities
  • Drive customer success by ensuring customers fully utilize Veeva OpenData
  • Lead customers as OpenData subject matter experts towards the best OpenData experience
  • Evaluate how customers manage their OpenData investments and identify efficiency improvements
  • Support customers with OpenData deep dive and education sessions
  • Be a customer advocate for product innovation and work with the OpenData Product Team
Requirements

To succeed in this role, you'll need:

  • 5+ years of data experience in the Life Science Industry
  • Proven track record of establishing client-facing relationships as a trusted advisor
  • Ability to articulate complex concepts to varying technical levels
  • Strong analytical skills and attention to detail
  • Bachelor's Degree or equivalent experience
Perks & Benefits

Veeva offers a range of benefits, including:

  • A competitive salary of $120,000 - $150,000 per year, depending on experience
  • A comprehensive health insurance program
  • A fitness expenses reimbursement program
  • An employee development program
  • A charitable giving program


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