Dutch Technical Application Specialist for Workforce Management Solutions
Há 3 dias
Job Summary
A dynamic and versatile individual is sought after by our international client in Zoetermeer to fill a hybrid role as a Technical Application Specialist for the Dutch market. As an Application Specialist, you will provide technical assistance related to hardware, Cloud-based solutions, and PC software, responding to incoming technical queries and addressing system/user issues in a timely and professional manner.
About the Company
Our client specializes in providing workforce management solutions for global markets, and this position offers a unique opportunity to work closely with developers and engineers, identifying bugs, customer feature requirements, and implementing improvements.
Responsibilities/Tasks
The successful candidate will be responsible for:
- Answering complex technical queries from potential and existing customers, resellers, distributors, etc., and facilitating transferal of calls where necessary/applicable;
- Providing installation, implementation, and usage assistance, as well as an onboarding service;
- Assisting Customer Success Agents with live technical queries;
- Identifying and documenting irregular system behaviors to developers/engineers (bug reports, etc.);
- Identifying and documenting feature requests to developers/engineers to improve current and new products;
- Assisting other departments in matters of product usage, technical queries from external partners, trainings, etc.;
- Participating in internal trainings and the training of new staff members;
- Aiding in company-wide tasks and projects (such as translations, investigations, etc.);
- Evaluating and processing customer feedback for proactive enhancements or additions to our current assortment;
- Contributing to the general success of the company by engaging in improvements.
Requirements
To be considered for this role, you should have:
- A near-native level of Dutch and business fluent English; additional language skills are a plus;
- HBO level of education; bachelor's degree level preferred;
- Strong interpersonal, relationship-building skills, and a customer-centric attitude;
- Technical, analytical mindset with strong IT skills and attention to detail;
- Experience in customer service/B2B sales and a proactive, independent working style;
- Eagerness to learn about company products and their specifications.
What's in it for you
This position offers a competitive market-related salary, 10% annual bonus, WFH daily allowance, transport, and opportunities for growth and development within a dynamic company.
Salary Estimate
We estimate the salary for this position to be around €45,000 - €60,000 per annum, depending on experience and qualifications.
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