Dutch Technical Application Specialist for Workforce Management Solutions

Há 3 dias


Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiro

Job Summary
A dynamic and versatile individual is sought after by our international client in Zoetermeer to fill a hybrid role as a Technical Application Specialist for the Dutch market. As an Application Specialist, you will provide technical assistance related to hardware, Cloud-based solutions, and PC software, responding to incoming technical queries and addressing system/user issues in a timely and professional manner.

About the Company
Our client specializes in providing workforce management solutions for global markets, and this position offers a unique opportunity to work closely with developers and engineers, identifying bugs, customer feature requirements, and implementing improvements.

Responsibilities/Tasks
The successful candidate will be responsible for:

  • Answering complex technical queries from potential and existing customers, resellers, distributors, etc., and facilitating transferal of calls where necessary/applicable;
  • Providing installation, implementation, and usage assistance, as well as an onboarding service;
  • Assisting Customer Success Agents with live technical queries;
  • Identifying and documenting irregular system behaviors to developers/engineers (bug reports, etc.);
  • Identifying and documenting feature requests to developers/engineers to improve current and new products;
  • Assisting other departments in matters of product usage, technical queries from external partners, trainings, etc.;
  • Participating in internal trainings and the training of new staff members;
  • Aiding in company-wide tasks and projects (such as translations, investigations, etc.);
  • Evaluating and processing customer feedback for proactive enhancements or additions to our current assortment;
  • Contributing to the general success of the company by engaging in improvements.

Requirements
To be considered for this role, you should have:

  • A near-native level of Dutch and business fluent English; additional language skills are a plus;
  • HBO level of education; bachelor's degree level preferred;
  • Strong interpersonal, relationship-building skills, and a customer-centric attitude;
  • Technical, analytical mindset with strong IT skills and attention to detail;
  • Experience in customer service/B2B sales and a proactive, independent working style;
  • Eagerness to learn about company products and their specifications.

What's in it for you
This position offers a competitive market-related salary, 10% annual bonus, WFH daily allowance, transport, and opportunities for growth and development within a dynamic company.

Salary Estimate
We estimate the salary for this position to be around €45,000 - €60,000 per annum, depending on experience and qualifications.



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