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Commercial Account Executive
Há 1 mês
At Zendesk, we're on a mission to power exceptional service for every person on the planet. We're seeking a dedicated Account Executive to join our team and help us accelerate our ambition.
Key Responsibilities:- Drive top-line revenue growth by acquiring new commercial customers and developing innovative strategies for account expansion.
- Manage and nurture customer relationships to ensure maximum satisfaction and retention, and promote long-term strategic partnerships.
- Proactively identify and pursue opportunities to cross-sell additional products and services to existing customers to optimize account revenue and profitability.
- Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients.
- Understand and convey the benefits of Zendesk products to ensure alignment with customers' business objectives to secure customer satisfaction and product expansion.
- Lead complex and competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases.
- Consistently develop a robust pipeline of qualified opportunities and maintain an accurate forecast to exceed quarterly and annual revenue goals.
- Establish and maintain executive sponsorship, leveraging industry expertise to build relationships with decision-makers and champions.
- Collaborate with internal teams to enhance sales strategies and streamline sales execution.
- BA/BS degree or equivalent experience required.
- At least 5 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
- Experience selling in the Belgian market.
- Fluency in Dutch; French is a plus.
- Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.
- Experience in managing and expanding customer relationships at various levels.
- Exceptional presentation, negotiation, and deal closing skills.
- Experience selling to VP and C-level executives both in person and using remote technology.
- An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
- Strong knowledge of industry trends and the ability to build relationships with key decision makers.
- Experience creating and leveraging territory and account plans.
- Familiarity with key Sales tools such as Salesforce, Outreach, and Clari.
- Ability to travel as necessary.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
