Commercial Account Executive

2 meses atrás

Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

**Account Growth Manager - SaaS Sales Professional**


We're seeking a seasoned Account Growth Manager to join our team at Zendesk, Inc. to drive revenue growth and expand our Commercial account base.


**Key Responsibilities:**



  • Drive top-line revenue growth by acquiring new Commercial customers and developing innovative strategies for account expansion.
  • Manage and nurture customer relationships to ensure maximum satisfaction and retention, promoting long-term strategic partnerships.
  • Proactively identify and pursue opportunities to cross-sell additional products and services to existing customers, optimizing account revenue and profitability.
  • Leverage data insights, customer intentions, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients.
  • Understand and convey the benefits of Zendesk products, ensuring alignment with customers' business objectives to secure customer satisfaction and product expansion.
  • Lead complex and competitive sales cycles, utilizing strong communication skills and value selling to articulate compelling business cases.
  • Consistently develop a robust pipeline of qualified opportunities and maintain an accurate forecast to exceed quarterly and annual revenue goals.
  • Establish and maintain executive sponsorship, leveraging industry expertise to build relationships with decision-makers and champions.
  • Collaborate with internal teams to enhance sales strategies and streamline sales execution.
  • Exceed revenue goals on a quarterly and annual basis, leveraging weekly and monthly KPIs.

**Requirements:**



  • BA/BS degree or equivalent experience required.
  • At least 3 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
  • Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.
  • Experience in managing and expanding customer relationships at various levels.
  • Exceptional presentation, negotiation, and deal closing skills.
  • Experience selling to VP and C-level executives both in person and using remote technology.
  • An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
  • Strong knowledge of industry trends and the ability to build relationships with key decision makers.
  • Experience creating and leveraging territory and account plans.
  • Familiarity with key Sales tools such as Salesforce, Outreach, and Clari.
  • Ability to travel as necessary.

Zendesk, Inc. advocates for digital first customer experiences and fosters a workplace where great work happens anywhere. We're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace.


**Equal Employment Opportunity:**


Zendesk, Inc. is an equal opportunity employer, and we're committed to providing a workplace where everyone can thrive. Individuals seeking employment and employees at Zendesk, Inc. are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.


**Accommodations:**


Zendesk, Inc. endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [insert email].

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