Global Customer Experience Specialist in Lisbon

4 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Are you passionate about delivering exceptional customer experiences? Do you enjoy working in a fast-paced environment and have excellent communication skills? We are seeking a skilled Customer Service Agent to join our team in Lisbon.

About the Role

We are looking for a dedicated and enthusiastic individual who can provide top-notch support to our customers. As a Customer Service Agent, you will be responsible for resolving customer queries, addressing concerns, and providing solutions via phone, email, or social media.

Key Responsibilities
  • Mentor customers in various areas, offering guidance and support where needed
  • Deliver prompt and effective resolutions to customer inquiries, ensuring high levels of satisfaction
  • Collaborate with other departments to redirect complex cases and issues
Requirements

To succeed in this role, you should possess:

  • Native-level proficiency in Dutch/Flemish and a B2 level in English
  • A strong understanding of the value of excellent customer experience
  • Excellent listening and communication skills, with the ability to adapt to different situations
  • A proactive approach, with a passion for innovation and teamwork
What We Offer

We provide a competitive salary package, including:

€1040 (gross) per month, including free accommodation (shared flat, all bills included), or €1298 (gross) per month without accommodation

An intensive training program to help you kick-start your career

Relocation assistance for international candidates, including reimbursement of initial flight expenses after 3 months and help with paperwork

Private health insurance after 6 months of contract, as well as standard insurance

Free Portuguese lessons, cooking classes, sports activities, and social events

Portuguese public holidays and 22 days of paid leave

About Lisbon

Lisbon offers a unique blend of culture, history, and lifestyle. Enjoy:

A vibrant cityscape and rich cultural heritage

Delicious Portuguese cuisine and famous café culture

Friendly people, good vibes, and a happy-go-lucky urban atmosphere

A warm climate and sunny beach life next to the Atlantic

A large English-speaking local community and international environment



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