Global Customer Experience Specialist in Lisbon
4 semanas atrás
Are you passionate about delivering exceptional customer experiences? Do you enjoy working in a fast-paced environment and have excellent communication skills? We are seeking a skilled Customer Service Agent to join our team in Lisbon.
About the RoleWe are looking for a dedicated and enthusiastic individual who can provide top-notch support to our customers. As a Customer Service Agent, you will be responsible for resolving customer queries, addressing concerns, and providing solutions via phone, email, or social media.
Key Responsibilities- Mentor customers in various areas, offering guidance and support where needed
- Deliver prompt and effective resolutions to customer inquiries, ensuring high levels of satisfaction
- Collaborate with other departments to redirect complex cases and issues
To succeed in this role, you should possess:
- Native-level proficiency in Dutch/Flemish and a B2 level in English
- A strong understanding of the value of excellent customer experience
- Excellent listening and communication skills, with the ability to adapt to different situations
- A proactive approach, with a passion for innovation and teamwork
We provide a competitive salary package, including:
€1040 (gross) per month, including free accommodation (shared flat, all bills included), or €1298 (gross) per month without accommodation
An intensive training program to help you kick-start your career
Relocation assistance for international candidates, including reimbursement of initial flight expenses after 3 months and help with paperwork
Private health insurance after 6 months of contract, as well as standard insurance
Free Portuguese lessons, cooking classes, sports activities, and social events
Portuguese public holidays and 22 days of paid leave
About LisbonLisbon offers a unique blend of culture, history, and lifestyle. Enjoy:
A vibrant cityscape and rich cultural heritage
Delicious Portuguese cuisine and famous café culture
Friendly people, good vibes, and a happy-go-lucky urban atmosphere
A warm climate and sunny beach life next to the Atlantic
A large English-speaking local community and international environment
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