Operational Services Manager

2 semanas atrás


Lisboa, Lisboa, Portugal Accor Hotels Tempo inteiro

Company Overview

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Accor Hotels is a leading hospitality company that values diversity, equity, and inclusion. We strive to create an inclusive and equitable working environment for all our employees.

Job Title: Operational Services Manager

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We are seeking an experienced Operational Services Manager to join our team at Novotel Singapore on Stevens and Mercure Singapore on Stevens. The successful candidate will be responsible for managing the day-to-day operations of the outlet, ensuring exceptional customer service, and maintaining high standards of quality and efficiency.

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Salary Estimate: $60,000 - $80,000 per annum, depending on experience

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About the Role

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The Operational Services Manager will oversee the overall performance of the outlet, including revenue management, inventory control, staff supervision, and customer service. This role requires strong leadership skills, attention to detail, and the ability to work effectively in a fast-paced environment.

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Key Responsibilities

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  • Manage daily operations of the outlet, including supervising staff, controlling inventory, and maintaining high standards of quality and efficiency">
  • Develop and implement strategies to improve customer satisfaction and loyalty">
  • Monitor and analyze financial performance, identifying areas for improvement and implementing cost-saving initiatives">
  • Recruit, train, and develop a high-performing team, providing coaching and guidance to ensure excellent customer service">
  • Maintain accurate records and reports, including sales data, customer feedback, and staff performance">
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Requirements

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To be successful in this role, you will need:

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  • Secondary education or equivalent, with additional certifications in Food and Beverage preferred">
  • Minimum 2 years of relevant experience in a similar capacity, preferably in a hotel or restaurant environment">
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers">
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions">
  • Basic knowledge of MS Excel, Word, and PowerPoint, with the ability to learn new software quickly">
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What We Offer

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As an employee of Accor Hotels, you will enjoy a range of benefits, including:

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  • A competitive salary and bonus structure">
  • Opportunities for career advancement and professional growth">
  • A dynamic and inclusive work environment">
  • Access to training and development programs">
  • A comprehensive benefits package, including medical insurance and paid time off">


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