Operational Service Manager for Reverse Vending Machines

2 semanas atrás


Lisboa, Lisboa, Portugal Envipco Tempo inteiro
Job Description:
We are seeking a skilled Field Service Manager to oversee our designated geographical service district. The successful candidate will be responsible for driving excellence in support, maintenance, and customer satisfaction while fostering employee engagement.

About Us: Envipco is a leading company providing reverse vending machine technology with over four decades of experience. We prioritize sustainability, teamwork, integrity, accountability, quality, and customer satisfaction.

The ideal candidate is a strong leader with a background in field service management and a commitment to operational excellence. Key responsibilities include managing technician schedules, ensuring service quality, and meeting performance benchmarks. As a key member of our team, you will collaborate with Field Service, Product Support, and Sales teams to align goals and resolve issues.

Responsibilities:
  1. Organize technician schedules and daily tasks, coordinating maintenance activities and customer visits.
  2. Assess and optimize resource allocation to meet operational needs, balancing cost, quality, and timeliness.
  3. Oversee service quality and compliance with contractual obligations, monitoring SLAs to prevent violations.
  4. Support talent development through performance reviews, coaching, and growth opportunities.
  5. Maintain high customer satisfaction, addressing escalations, coordinating visits, and collecting feedback.
  6. Collaborate with Field Service, Product Support, and Sales teams to align goals and resolve issues.
  7. Ensure cost-effective district operations by closely monitoring budgets and delivery expenses.

Requirements:
The successful candidate should have a relevant degree or equivalent experience. A minimum of 5 years' experience in field service management is required, with proven leadership skills in the service industry. The ideal candidate will be proficient in report writing, business correspondence, and employee management. Strong MS Office and scheduling software skills are also essential. A valid driver's license and reliable transportation are required for frequent travel within the district.

Estimated Salary Range: $65,000 - $85,000 per year based on location and experience.

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