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Customer Service Representative
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Customer Service Representative
Your role as a Customer Service Representative will be to provide world-class service to clients' customers while working on projects of top prestigious and worldwide brands. Your responsibilities will include:
• Answering incoming queries from customers
• Identifying issues and providing solutions
• Ensuring high levels of customer satisfaction
• Recording data in the CRM system
• Providing ad-hoc support
You will be a team player and participate in the success of the team and project. To succeed in this role, you will need:
• A native level of German and at least a B2 level of English
• Knowledge of the value and impact that a good customer experience can create
• A high school degree
• Being an attentive listener, comfortable and skillful at communicating with people
• Having a drive for excellence and professionalism
• Being a real team player and committed to your work
What's in it for you?
• A long-term fixed-term contract, renewable every year
• Full-time working hours (40h/week), Monday to Friday, with availability to work between 7am - 10pm, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule
• Salary conditions: including free accommodation (shared flat, all bills included) - 950 - 1050€ gross/month, or excluding accommodation - ******** € gross/month
• For international candidates: reimbursement of your initial flight expenses after 9 months, airport pick up, yearly two-way flight ticket back to your home country (within the EU), help in paperwork, opening bank account, etc. upon your arrival, free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
• Real career opportunities in different career paths, paid training period if successful (from 1 to 4 weeks)
Your Future Company is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. You will be part of an international team including talents from more than 80 nationalities all over the world.