Technical Support Specialist
4 semanas atrás
Job Description
As a key member of the Costumer Support Department at Generix Group, you will be part of a team that provides technical assistance to our clients 24/7. We are seeking an experienced Technical Support Specialist who can provide top-notch support and ensure seamless communication with our clients.
Main Responsibilities:
- Creation and processing of customer requests;
- Ensure the follow-up of interactions (opening, closing, relaunching, customer notification, completion of technical information and escalation actions);
- Apply necessary actions for the first analysis of incidents, in order to solve level 1 occurrences according to SLAs;
- Provide alternatives and disclosure patches for customers;
- Management of the relationship with the customer: carry out necessary and proper communication for declared incidents and requests until their resolution;
- Be a source of information, guidance, and support for team members;
- Evaluate and escalate incidents and requests: transmission of out-of-order incidents and intervention requests to appropriated services;
- Understand and apply procedures and instructions.
Qualifications:
- Level 4/5 in Computer Science, Electronic or similar;
- Degree in Information Technology, Mathematics or similar will be a plus;
- Basics knowledge of Windows and Linux Operating Systems is required;
- Basics knowledge of network protocols (TCP/IP, http, ftp) will be a plus;
- Analytical and synthesis skills;
- Ability to work in a team and be autonomous;
- Previous experience in a Technical Referent role will be a plus;
- Fluency in French and English is mandatory.
Benefits:
- Attractive compensation package (£45,000 - £60,000 per year depending on experience);
- Excellent work conditions and environment;
- Ongoing training and development opportunities;
- A dynamic and inclusive work environment.
About Us:
Generix Group is committed to building an inclusive environment where diversity and equity are truly part of our culture. We strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best work.
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