Business Development Account Manager
2 semanas atrás
About Kaizen Gaming Group
Kaizen Gaming, a leading GameTech company operating in 17 markets worldwide, is dedicated to providing an exceptional experience for its millions of customers. With a diverse team of over 2,700 professionals from 40+ nationalities across three continents, we strive to leverage cutting-edge technology and innovative solutions to drive business success.
We are proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. If you're ready to take your career to the next level, join us in shaping the future of online gaming.
The Role: Business Development Account Manager - Ontario Market
As a key member of our team, you will oversee a segment of high net worth customers in the Ontario market. This role requires a native level of English language proficiency and a strong commercial acumen to proactively target individual customers with tailored actions at the right time in their lifecycle. Your primary objective will be to drive growth and activity from these customers while ensuring responsible gambling practices.
Key Responsibilities:
- Oversee customer performance and ensure rewards are offered in accordance with business requirements.
- Identify individual customers and take timely actions based on their lifecycle stage to stimulate growth and activity within this segment.
- Strategically plan and execute campaigns and bulk actions aimed at enhancing the activity of high net worth customers.
- Continuously assess the performance of the assigned customer segment at the market level and act upon emerging trends and insights.
- Handle ad-hoc tasks and projects related to high-value customers when needed.
- Utilize predictive modeling to identify potential new key customers and onboard them effectively.
- Aquire in-depth knowledge of customers and construct comprehensive profiles (playing behaviors, preferences, dislikes).
- Ensure compliant communications to Key Accounts, including Health Checks, Responsible Gambling, affordability calls, and other relevant initiatives.
What You'll Bring:
- Prior work experience in a customer-facing environment, with experience in key customer service considered an advantage.
- Commercial acumen, analytical and organizational skills, attention to detail.
- Excellent MS Office skills.
- Outstanding written and verbal communication skills.
- Possession of a sense of responsibility, reliability, and ability to work well within a team.
Earn a competitive salary of $85,000 - $100,000 per annum, depending on experience, plus benefits package including hybrid working arrangement, private health insurance, monthly meal allowance, and unlimited access to Udemy & continuous training.
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