Customer Support Specialist
2 semanas atrás
Ptw is seeking a highly skilled and motivated Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.
Responsibilities:- To provide timely and effective responses to customer inquiries via live chat, email, and phone.
- To troubleshoot and resolve technical issues related to game consoles and PCs.
- To maintain accurate records of customer interactions and update our knowledge base accordingly.
- To work collaboratively with colleagues across the globe to identify trends in customer queries and develop solutions.
- Fluency in English (reading and writing) and German.
- Excellent communication and problem-solving skills.
- A logical and methodical approach to troubleshooting.
- Ability to work independently and as part of a team.
- Comfortable discussing technical faults/issues related to game consoles/PCs.
- Fully paid training.
- Competitive salary: $18-$22 per hour.
- Opportunity to work remotely.
- Flexible working hours.
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