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Customer Support Specialist
Há 1 mês
We are seeking a highly skilled Customer Support Specialist to join our team in Porto, Portugal. As a key member of our customer experience department, you will be responsible for providing top-notch support to our clients via multiple channels.
Responsibilities- Provide exceptional customer service via phone, email, and chat
- Communicate with customers in Czech on a daily basis
- Collaborate with our team leader and colleagues to ensure seamless support delivery
- Work in our office in the beautiful city of Porto
- Advanced spoken and written Czech skills, C1 level (Mandatory)
- Intermediate spoken and written English skills, B1 Level (Mandatory)
- Good computer user skills (Mandatory)
- Ability to generate empathy in written form
- Good communication skills
- Customer orientation and troubleshooting
- Ability to manage time and meet goals
- Attractive salary range: €25,000 - €35,000 per year
- Paid education and career development opportunities
- Full-time employment contract
- Vacation and holiday bonuses
- Loyalty bonus for your hard work and dedication
- Career path with opportunities for growth and advancement
- Great working atmosphere and friendly team spirit
- Learning new skills and expanding your professional expertise
- Bonuses for recommending new employees
Transcom is a global multinational customer experience specialist providing consulting, customer service, sales, technical support, and collections services through our extensive network of contact centers and remote agents.
We are 30,000 customer experience specialists in over 69 contact centers in 26 countries, providing services in 33 languages to global brands in a variety of industries. At Transcom, we're relentlessly committed to our clients and each other. Every day, someone starts their journey with us, taking the potential they have today and turning it into skills for the future. With the right mindset, there's no end to how far we can go together.
