Customer Service Expert

2 semanas atrás


Lisboa, Lisboa, Portugal Minacs Tempo inteiro

Unlock Your Potential as a Customer Service Expert

Are you looking for a challenging role that will help you grow professionally?
Minacs is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. Our team is recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

As a Customer Service Expert in Lisbon, Portugal, you will ensure that performance goals are met across all operations. You will also fulfill client expectations related to operational excellence, focusing on quality, efficiency, and customer journey improvement.

Your Key Responsibilities

  • Respond to inbound customer requests, documenting relevant case information.
  • Assure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels.
  • Respond appropriately or escalate customers to higher tiers of support as defined and documented.
  • Collaborate with other technicians to resolve or properly close help tickets.

What We Offer
  • Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
  • Competitive salary and performance bonus.
  • Central location in Lisbon, Portugal.
  • Bring-a-friend (referral) bonus opportunities.
  • Full paid training on the company and the project you'll be working on.
  • Career development programs, specialized courses, and language classes.

Eligibility to work in accordance with Portugal's law requires applicants to be legally authorized to work in Portugal.

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