Taxi App Customer Experience Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

We are seeking a talented and energetic individual to join our team as a Taxi App Customer Experience Specialist in Lisbon. As a key member of our international team, you will play a crucial role in ensuring that our customers have an exceptional experience using our taxi app.

About the Job

As a Taxi App Customer Experience Specialist, you will be responsible for providing top-notch support to our customers through various channels, including phone, email, and social media. You will be the first point of contact for many of our customers, and your excellent communication skills and ability to empathize with their concerns will make all the difference in resolving their issues.

You will also be working closely with other departments to ensure seamless communication and efficient issue resolution. Your strong problem-solving skills and resourcefulness will enable you to troubleshoot complex customer queries and provide tailored solutions.

Requirements
  • Bilingualism (native Dutch speaker and B2 level English)
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills
  • Experience in customer-facing roles or equivalent
What We Offer

We offer a competitive salary package, including:

Gross Salary: €1,298 per month (excluding accommodation) or €1,040 per month (including free accommodation)

A relocation package for international candidates, including reimbursement of initial flight expenses, help with paperwork and bank account setup, and the opportunity to stay in a company-provided flat-sharing apartment for up to a year.

Ongoing training and development opportunities to enhance your skills and career prospects.

A private health insurance plan after 6 months of employment, in addition to standard insurance coverage.

Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.

22 paid holidays and Portuguese public holidays.


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