Sustainable Customer Experience Specialist

1 semana atrás

Lisboa, Lisboa, Portugal Too Good To Go Tempo inteiro

At Too Good To Go, we envision a world where food waste is eradicated. This mission has the potential to reduce global warming by 10%, a staggering number that highlights the significance of our crusade against food waste.

We're driven by a passion to make a difference and are on a mission to change the way people think about food waste. Our app connects businesses with unsold food, and consumers who are willing to purchase at a discounted rate. Since its inception in 2016, our platform has grown exponentially to become the largest in Europe, boasting over 107 million users and more than 388 million meals saved.

We take immense pride in our achievements thus far, but we recognize that this is just the beginning of our journey. We're seeking an exceptional Sustainable Customer Experience Specialist to join our Global CX team at Too Good To Go. As a key member of our team, you will be responsible for providing exceptional customer care to our partners and customers, turning them into brand ambassadors through your efficient and friendly service.

This role requires full proficiency in English. You will be available from Monday to Friday, between 09:00 and 18:00 hours. This position is fully remote, offering the flexibility to work from anywhere.

Your Key Responsibilities:

  • You will serve as the primary point of contact for our partners and customers, ensuring they receive outstanding customer service through email, chat, and phone support.
  • You will answer all inquiries through our various SSMM tools (Facebook, App Store, Play Store, and Google Reviews).
  • You will develop and implement processes to encourage and inspire our partners and consumers towards a more sustainable behavior.
  • You will embody the philosophy and tone of our brand, serving as our best ambassador.
  • You will collaborate closely with other teams to identify challenges early on and enhance efficiency.

Requirements:

  • You preferably have experience in Customer Service.
  • You are fully proficient in English (minimum C1 level) and have strong communication skills.
  • You are based in Portugal or have the ability to work remotely from this location.
  • You are a first-class communicator and can draw on your skills to set high standards.
  • You preferably have experience working with CRMs like Salesforce, Hubspot, or SAP.
  • You are a team player who loves helping others, building positive relationships, and resolving conflicts with our users and partners.
  • You are detail-oriented and can stay focused even when handling repetitive tasks.
  • Working in a company that makes a social and environmental impact is one of your absolute dreams. Sustainability is a great passion of yours, and something that shines through in your professional and personal experiences.

Benefits & What We Offer:

  • A competitive salary range of $60,000 - $80,000 per year, depending on experience.
  • 100% Employer-paid Health Insurance, with the option to include your family at a significant discount.
  • 5 additional holidays on top of the mandatory leave, plus 3 voluntary days off.
  • 4 additional weeks of parental leave, paid by the company.
  • A rare opportunity to work in a social impact company (and certified B Corporation) where you get to wake up every day knowing you're achieving positive change.
  • The experience of being part of an international company with 1350 enthusiastic and highly talented teammates across 17 countries – always ready to share knowledge and support.
  • A strong team culture where successes are celebrated together.
  • A vibrant office in Lisbon, Portugal (dog-friendly office).

    Salary Range: $60,000 - $80,000 per year

    Please carefully review the job requirements above and check out our website to learn more about Too Good To Go. Submit your Resume and Cover letter in English. Please note that we only accept applications coming through our platform. Resumes and/or Cover Letters will not be accepted by email or LinkedIn direct messaging. The application process consists of a short video call with Talent Acquisition, followed by an interview with the hiring manager, a case study, and a final interview with our Associate Director. Too Good To Go is an equal opportunity employer.

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