Customer Experience Ambassador

Há 3 dias


Porto, Porto, Portugal Carwow Tempo inteiro

Company Overview

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At Carwow, we're revolutionising the car-changing experience. Our team of innovators and experts is dedicated to providing a seamless and enjoyable journey for our customers.

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Our Mission

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We strive to be the go-to destination for car-changing, connecting drivers with the perfect vehicle through our trail-blazing portfolio of brands: Carwow, Auto Express, evo, Driving Electric, and Car Buyer.

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What We Do

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We've come a long way since our humble beginnings as a simple reviews site. Today, we're one of the largest online car-changing destinations in Europe, with over 10 million customers trusting us to help them buy and sell cars.

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Our Values

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Clear communication, simplicity, and clarity are at the heart of everything we do. We aim to Wow users, industry partners, ourselves, and each other with every interaction.

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The Role

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As a Customer Experience Representative, you'll be the first point of contact for our customers. You'll ensure a smooth and efficient experience by quickly assessing their needs and handing them over to the right departments.

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Key Responsibilities

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  • ">
  • Manage high-volume inbound calls, emails, and chats">
  • Communicate effectively with colleagues and customers">
  • Solve problems and find innovative solutions">
  • Strive for excellence in every interaction">
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Requirements

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You'll need excellent spoken and written English capabilities, a natural flair for communication, and a curious mindset. You should be able to work independently, manage your workload efficiently, and thrive in a fast-paced environment.

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Benefits

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Enjoy a competitive salary, flexible hybrid working, and a range of perks including private healthcare, meal allowance cards, and enhanced holiday packages. Take advantage of monthly coaching sessions, professional development opportunities, and social events that bring our team together.

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Join Us

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If you share our passion for innovation, customer satisfaction, and teamwork, we'd love to hear from you. Let's shape the future of car-changing together



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