Service Delivery Expert

3 semanas atrás


Lisboa, Lisboa, Portugal Dg Heating And Air Conditioning Inc Tempo inteiro

About the Role: We are seeking a highly skilled Service Delivery Expert to join our team at Dg Heating And Air Conditioning Inc. As a key member of our IT team, you will be responsible for delivering exceptional service to our customers, ensuring that their technical issues are resolved promptly and efficiently.



Key Responsibilities:




  • Proven experience in the service control process and its SLAs, with a strong focus on customer satisfaction.
  • Proficiency in operating ITSM tools, with a focus on ServiceNow, and ability to create documentation that highlights the status of the service and its possible improvements.
  • Solid knowledge of the Incident Management and Change Management process, with a strong understanding of ITIL principles.
  • Good knowledge in building service dashboards and creating analyses in Power BI, with a focus on delivering actionable insights to stakeholders.
  • Fluency in English and good communication and teamwork skills, with a strong customer orientation and service quality.


About Us: Dg Heating And Air Conditioning Inc is a leading provider of IT services, with a team of experienced professionals dedicated to delivering exceptional results. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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