Customer Support Representative with International Recruitment Experience
Há 1 mês
We are seeking a skilled Customer Support Representative to join our team at Job Squad, a multi-lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta.
About the Role
As a Senior Customer Support Agent, you will be responsible for providing technical support to customers using our paid products. This includes troubleshooting issues with playing videos, uploading, account & bugs issues, membership issues, and customer support for monetization purposes.
You will work closely with clients to understand their policies and guidelines, ensuring that you remain up-to-date with any changes. Additionally, you will assist with account and settings, including resolving content ID and rights management issues.
Ideal Candidate
We are looking for someone who speaks and writes Portuguese at a native level and is fluent in English (B2). You should have at least 12 months of experience in Customer Support within a Contact Center, with knowledge of BPO KPI's such as C-SAT, NPS, and SLAs.
A strong understanding of computer handling skills and excellent problem-solving skills are essential. You should also possess strong communication and negotiation skills, with a service-oriented, professional, and thorough approach.
What We Offer
- Health Insurance & Life Insurance & Family Plan (Spouse and Children)
- Relocation package: refund of up to €2000 with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit)
- Meal allowance: €7.63 per day of work, paid in 11 instances on a meal card
- Performance bonuses
- Development opportunities (move to another project, team leader, quality analyst, HR department)
- Social events
Salary: approximately €25,000 - €35,000 per year, depending on experience. Job location: Copenhagen, Denmark or Sliema, Malta. Language: English.
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