Customer Service Representative with German Language Skills

Há 5 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

We are seeking a highly skilled Customer Service Representative to join our team at Cross Border Talents. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through various communication channels.

Key Responsibilities:

  • Respond to Customer Inquiries: Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
  • Product Support: Help customers with product inquiries, order issues, and technical support.
  • Issue Resolution: Resolve customer concerns efficiently and escalate more complex issues when needed.
  • Communication Skills: Provide clear and effective solutions to ensure customer satisfaction.
  • Recording Interactions: Record customer interactions in the CRM system for accurate tracking and follow-up.

Requirements and Qualifications:

  • Language Skills: Fluency in German (C2 level) and good communication skills in English (B2 level or higher).
  • Problem-Solving Skills: Excellent problem-solving skills and the ability to empathize with customers.
  • Availability: Flexibility to work Monday to Friday, 08:00 AM – 05:00 PM (Portuguese time), including bank holidays.
  • Location: Must be available to work on-site in Lisbon.

What We Offer:

  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Private Health Insurance: Private health insurance to ensure your well-being.
  • Paid Training: Paid training to help you succeed in the role.
  • Supportive Team Environment: A supportive and friendly team environment that fosters growth and development.
  • Career Opportunities: Opportunities for career development and growth within the company.

Work Schedule:

  • Working Hours: Monday to Friday: 08:00 AM – 05:00 PM (Portuguese time).
  • Days Off: Saturday and Sunday off.

We estimate the annual salary to be around €35,000 - €45,000 based on market standards and location.



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