Service Management Back Office Operations Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Job Overview

The Service Management Back Office team provides essential support to our service and contract managers, ensuring the execution of tasks that meet a high standard of professionalism for our customers. The role involves maintaining data accuracy and integrity, delivering resolutions to customer queries, and coordinating with internal stakeholders to facilitate seamless service delivery.

Key Responsibilities

  • Conduct ad hoc investigations and generate reports related to delivery, assurance, and capacity.
  • Provide billing support, including PO management and technical assistance such as handling KMZ requests and diversity checks.
  • Coordinate planned works, deliver training on Colt tools, manage documentation, and oversee contract management tasks.
  • Ensure timely and accurate handling of customer issues and requests within agreed business KPIs.
  • Build strong relationships with departments across Colt, focusing on a 'right first time' approach to resolve customer issues accurately and efficiently.

Requirements

  • Some administrative or technical experience is required.
  • Ability to work within established procedures under supervision.
  • Proven ability to build strong relationships with team members and key stakeholders.
  • Strong problem-solving skills and proficiency in Excel and PowerPoint.

What We Offer

Colt offers competitive salaries and incentive plans, ranging from EUR 20,000 - 30,000 per year, depending on experience. Benefits include flexible working hours, two days annually for volunteering opportunities, access to a virtual business school for ongoing learning, and business mentoring. Colt is an inclusive and supportive workplace, committed to making it easy for people of all backgrounds and identities to apply.



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