Highly Skilled Italian Customer Support Specialist with Excellent English
1 semana atrás
Are you a fluent Italian speaker with strong English skills looking for a challenging role in customer support? We are seeking an Italian Customer Advisor to join our dynamic team in Porto, Portugal.
Key Responsibilities:
- Customer Engagement: Use your Italian and English language skills to engage with customers via phone, email, and chat.
- Problem-Solving: Listen to customer issues, identify solutions, and resolve their concerns efficiently and effectively.
- Information Sharing: Share accurate and helpful information about our products and services.
- Interaction Recording: Keep detailed records of customer interactions, feedback, and actions taken.
- Relationship Building: Foster positive relationships with customers through excellent service and communication.
- Collaboration: Work closely with team members and other departments to ensure customer satisfaction and continuous improvement.
What You'll Bring:
- Language Skills: Native or near-native proficiency in Italian (C2 level) and good command of English (B2 level).
- Experience: Previous experience in customer service or a similar role is a plus.
- Communication: Strong verbal and written communication skills.
- Problem-Solving: Ability to think on your feet and provide solutions.
- Empathy: A customer-first attitude and the ability to understand and address customer needs.
- Tech Savvy: Familiarity with CRM systems and basic computer skills.
Why Choose Us?
- Location: Work in the vibrant city of Porto, known for its rich culture and beautiful scenery.
- Team Spirit: Be part of a supportive and collaborative team environment.
- Career Growth: Opportunities for professional development and career advancement.
- Global Reach: Gain experience in a global company with diverse clients and projects.
We offer a competitive salary of €35,000 - €45,000 per year, depending on experience. If you're passionate about delivering exceptional customer experiences and have a strong background in customer support, we'd love to hear from you.
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