Customer Support Representative with Italian Language Skills
Há 1 mês
Talent Trail is seeking a skilled Italian language customer support representative to join our team in Porto, Portugal.
Job Overview:
As a customer support specialist, you will be the voice of a prominent brand, providing top-tier support to customers. You will engage with clients through phone, chat, and email, resolving cases efficiently to maintain high levels of customer satisfaction.
Key Responsibilities:
- Deliver exceptional customer support via phone, chat, and email;
- Resolve cases promptly to ensure quick, effective solutions;
- Maintain high customer satisfaction levels by representing a major global brand with integrity;
- Build and nurture strong relationships with partners and customers, consistently demonstrating empathy and professionalism;
- Strive to meet and exceed performance targets established by the client and the company.
Requirements:
- Fluent Italian language skills;
- Proficient English communication skills;
- Strong interpersonal, communication, and problem-solving abilities;
- Basic technical and computer skills;
- Ability to multitask and remain focused in a dynamic environment;
- Team-oriented with a capacity to thrive in a fast-paced, energetic setting.
What We Offer:
- Competitive monthly salary;
- Health benefits and access to a range of exclusive discounts;
- Full training provided by certified professionals;
- Opportunities for career growth and continuous professional development;
- Comprehensive relocation support to Portugal.
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