Italian Customer Advisor with B2 English
1 semana atrás
Cross Border Talents is a global recruitment company dedicated to connecting talented individuals with exciting career opportunities.
Job SummaryWe are seeking an Italian Customer Advisor to join our dynamic team in Porto, Portugal. This role involves using your Italian and English language skills to engage with customers via phone, email, and chat.
Key Responsibilities- Customer Engagement: Connect with customers via phone, email, and chat, leveraging your Italian and English language skills to provide excellent service.
- Solution-Oriented: Listen to customer issues, identify solutions, and resolve their concerns efficiently and effectively.
- Product Knowledge: Share accurate and helpful information about our products and services.
- Record-Keeping: Keep detailed records of customer interactions, feedback, and actions taken.
- Relationship Building: Foster positive relationships with customers through excellent service and communication.
- Language Skills: Native or near-native proficiency in Italian (C2 level) and good command of English (B2 level).
- Experience: Previous experience in customer service or a similar role is a plus.
- Communication: Strong verbal and written communication skills.
- Problem-Solving: Ability to think on your feet and provide solutions.
- Empathy: A customer-first attitude and the ability to understand and address customer needs.
- Vibrant Location: Work in the vibrant city of Porto, known for its rich culture and beautiful scenery.
- Collaborative Team: Be part of a supportive and collaborative team environment.
- Career Growth: Opportunities for professional development and career advancement.
- Global Reach: Gain experience in a global company with diverse clients and projects.
We offer a competitive salary range of approximately €35,000 - €50,000 per annum, depending on experience and qualifications. Additionally, you will have access to benefits such as professional development opportunities, flexible working arrangements, and a comprehensive employee recognition program.
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