Italian Customer Service Representative for a Fintech Company in Porto
1 semana atrás
We are seeking an Italian native or fluent professional with strong English communication skills to join our customer support team. This role is ideal for those looking to make their career in a multicultural environment in the sunny city of Porto.
About the JobAs an Italian Customer Support Advisor, you will be responsible for providing top-notch customer service to our clients through various channels like email, phone, and chat. Your daily tasks will include responding to customer inquiries, managing content and resources, analyzing customer service statistics, and developing processes to improve current customer duties.
Key Responsibilities- Comply with company policies and procedures to meet statutory, quality, and business requirements.
- Respond to customers and merchants inquiries through various channels.
- Manage content and resources like FAQs to facilitate self-service for customers.
- Analyze customer service statistics and compile accurate reports on a weekly basis.
- Develop processes to improve current customer service duties through the introduction or improvement of systems and tools.
To succeed in this role, you will need:
- Native or proficient level of Italian (C2).
- Intermediate level of English (at least B2).
- Excellent listening and written/oral communication skills in supported languages.
- A motivated and enthusiastic personality.
- Self-organized, planning, and prioritization skills.
- Patientcy, empathy, and a unique ability to manage stress.
- Ability to work under pressure and adapt quickly to adverse situations.
- Technical aptitude and the ability to pick up new technology quickly.
- Able to follow guidelines and instructions.
This role offers a salary range of €30,000 - €40,000 per year. Additionally, you will have the opportunity to work in a multicultural environment, develop your skills and knowledge, and contribute to the growth of a financial technology company.
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